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eDACM was developed for Internet Explorer 7 (IE 7). When a user accesses eDACM with IE 8 or IE 9, there is an issue which causes the user to get stuck in a loop. The browser continually returns the user to the same screen after clicking ‘Log In With CAC’. However, IE 8 and 9 include a ‘Compatibility View’ feature which allows the browser to behave like the earlier version, and function properly.

Follow these steps to enable the Compatibility View in Internet Explorer

1) Open the website that is not displayed correctly or that does not work correctly in Internet Explorer 8 or in Internet Explorer 9.

2) Click the Compatibility View button that is located directly to the right side of the address bar next to the Refresh button, shown in the image below.

Or on the Tools menu click to select the option Compatibility View. If the Tools menu is not displayed, press ALT to display the Tools menu.

Note: If the Compatibility View button does not appear on the right side of the address bar, or if the command is not available under the Tools menu, you cannot use this method and may be experiencing a different issue. If you are using a computer in an enterprise environment, contact your administrator or the help desk.

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