After you determine the best method to address your complaint, read over the frequently asked questions for hotline complaints.
The following questions and answers provide information about hotline policy and procedures that you should review before you file a complaint:
The purpose of the Hotline Program is to identify and eliminate fraud, waste, and inefficiencies in the operation of the Navy. To be effective, the program requires all personnel to be vigilant against the possibility of illegal or improper acts, and to report to the chain of command, or an Inspector General, any improprieties in this regard.
Anyone may file a hotline complaint.
The Inspector General investigates matters involving:
Naval Inspectors General reserve the right to decline to investigate any matter brought to our attention. Generally, the Naval Inspector General refers complaints to the local Inspector General for review and resolution.
Many issues brought to the attention of the Inspector General are not appropriate for an Inspector General investigation. Complainants are encouraged to review the list of complaints before filing a complaint with an Inspector General.
We encourage you to submit the allegation(s) in writing by e-mail, fax, letter, or using the online complaint form. Our experience has shown that written complaints are more organized, provide more details, and are less emotional. We will evaluate your complaint and request more information, if necessary. Keep in mind, if we conduct an investigation, you will be interviewed and you will be able to provide additional information and documents at that time.We have included a list of Inspector Generals, located here, on this website with contact information to include phone numbers, fax numbers and addresses. Review the list to determine which is the appropriate office to submit your complaint. If available, we have provided the Inspector General's email address and website.
No. You may request confidentiality or anonymity. You have two options when you request your identity remain confidential:
If you request confidentiality, we will make every effort to protect your identity from disclosure; however, we cannot guarantee confidentiality since disclosure may be required during the investigation or in the course of corrective action.If you file your complaint anonymously, we will not know who you are. As such, we will not be able to contact you to request additional information or to give you the results of the investigation.You may consider establishing an e-mail account using an internet service provider to submit an anonymous complaint; however, we will not respond to anonymous complaints submitted in this way since we have no way of verifying who you are.
Yes we will provide you assistance if you contact an Inspector General by telephone. If you wish to submit a complaint, we will suggest you submit your complaint and any supporting documentation in writing. Based on experience, we have found this to be the best way to serve you. If the Inspector General conducts an investigation, you will be contacted for an interview.
Generally, you should submit your complaint within 90 days of the date the alleged wrongdoing occurred. However, we will consider complaints over 90 days old if you can demonstrate you were unable to meet the time requirement due to extraordinary circumstances or unforeseen delays.
The Inspector General expects you to provide answers to the questions listed on Step 3: Prepare Your Complaint. Remember, the more information you provide the Inspector General, the better he/she can assist you. Be prepared to provide supporting evidence.In accordance with SECNAVINST 5370.5B, the use of the Hotline program to file knowingly false complaints is a violation of 18 U.S.C. § 1001 (2003) and Title 18, Chapter 47, United States Code (Uniform Code of Military Justice). Those suspected of willfully and knowingly filing false complaints are subject to prosecution and/or administrative action.
Generally, the Naval Inspector General and the local IGs do not accept a complaint if:
Most investigations are completed within 90 days but may take longer depending on the complexity of the case.
Once a complainant makes an allegation, he/she cannot withdraw the allegation or prevent the Inspector General from proceeding with the investigation.
Contact the Inspector General office where you submitted your complaint. While the investigation is ongoing, we can only tell you whether the case is open.Once the investigation is closed, the Inspector General will send you a letter to inform you that your allegations were substantiated or unsubstantiated.If you wish to obtain more information about the case, you may submit a request under the Freedom of Information Act to the Inspector General office that conducted the investigation to obtain a copy of the report.
Yes. If you have new information to support your complaint, the case may be reconsidered. If, on the other hand, you are merely unhappy because you do not agree with the outcome, the Inspector General will not conduct another investigation.