Detailed benefits information for
current Department of the Navy employees is available on the private, CAC-enabled portal. If you do not see the information you are looking for on this website, it has been moved to the private, CAC-enabled portal. In addition to the toll-free benefits line and email center,
helpful links listed below offer information to civilian employees and their families.
Benefits Info
Benefits Line: 1-888-320-2917
Hours: Monday-Friday, 7:30 a.m.-7:30 p.m., Eastern Time, except on federal holidays
TTY 1-866-359-5277
FAX: 207-255-0131
Email:
navybenefits@navy.mil. Emailers must include their full name, pay plan, grade, contact telephone number and the best time to call. Do not include Privacy Act Information such as date of birth or social security number. Please allow two business days for a response (business days are Monday through Friday, except Federal holidays).
GRB Platform (Formerly EBIS)
*** The GRB platform is now online. In the event you cannot access, you may need to try the steps explained in this
GRB Benefits Setup Fix document.***
NOTICE!
Due to a system issue, GRB Transactions processed 2 August 2020 to the present may show in a pending stage until a refresh successfully processes your transaction. Transactions effective pay period beginning 16 August 2020 expected to occur on pay date 4 September 2020 will process the following pay date on 18 September 2020 retroactive to the effective date of the action. If you are concerned with your transaction still in a pending status after 2 pay periods please contact the Benefits Line at 888-320-2917.
» GRB Platform Login
(PLEASE NOTE: If you receive an Access Denied message when you try to access the GRB Platform, please try using your "DoD CAC Cert" instead of your "EMAIL CAC Cert". This usually resolves the issue.)
The GRB Platform is an automated, secure, self-service Web application that allows employees to make health insurance, life insurance, and Thrift Savings Plan contribution elections, review general and personal benefits information, and calculates retirement estimates. In 2012 to protect personally identifiable information, employees can only access EBIS from a .mil, .edu or .gov environment and using their DoD Common Access Card (CAC).
Problems with accessing the GRB Platform can be sent to
donchrportal@navy.mil