On a U.S. Navy DDG in the Arabian Sea, a key component in a shipboard system goes down. To help fix it, a crew member reaches back to the Norfolk, VA-based, NAVY 311 Gateway Support Center. It's a one-stop-shop, which all of the Navy and its extended family can turn to for technical support, or any question they may have, regardless of the subject. NAVY 311 serves as a single-point-of-entry for assistance when someone does not know which help desk within the Navy to call. As such, NAVY 311 gets over 2,300 support requests weekly, which agents read, assess, prioritize, assign to any one of hundreds of support providers, and then track resolution. And speed counts. Mission and lives are on the line.
Podcasts, the next generation of talk radio. They provide short, focused stories that you can listen to anytime on a variety of platforms. When I first started engaging Sheila Mullowney and Susan Farley, I wasn't sure what was so special about their podcasts. After all, people record podcasts all the time.
But imagine if those podcasts could help you in your work within the Department of the Navy. Yes- your work!
This month, a new recruit will report for duty at Joint Base Myer-Henderson Hall in Arlington, Virginia.
Instead of wearing an Army or Marine Corps uniform, the recruit, named Olli, sports a white-and-black paint job with a blue stripe encircling its chassis. Olli isn’t a Soldier or Marine, but a self-driving, autonomous shuttle made from 3D-printed parts.
A Washington, D.C.-based naval command faced a retention problem. Its civilian employees rarely stayed on the job for more than two years. Why were they leaving? Did this professional revolving door result from low morale, job dissatisfaction or disillusionment with the Navy?
Enter the Navy Illuminate Program, a system of workshops designed to tackle command problems, brainstorm solutions and make effective recommendations. During a three-day, in-depth, problem-solving workshop focused on the Navy retaining this civilian talent pool, participants identified the issue.