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Divisions: Customer Service



Customer Service


Customer Service Division (CSD)


The Customer Service Division is responsibile for business transformation across the Secretariat. The CSD also assists the Secretary of the Navy by administering the Mass Transit Benefit Program and various Charitable Campaign Programs. The goal of CSD is to continually assess and ensure the best support services are provided to the OPNAV staff, HQMC and the Secretariat.

  • The specific services CSD provides include, but are not limited to:
  • Secretary of the Navy Administrative Plan of Action and Milestones (POAM)
  • Conference/Events/Protocol Office Continuous Process Improvement (CPI)
  • Charitable Campaigns:
    • Combined Federal Campaign, National Capital Region (NCR)
    • Navy Marine Corps Relief Society Funds Drive (Active Duty in NCR)
    • Navy Marine Corps Relief Society Direct Mail Campaign (Military Retirees)
    • Feds Feed Families Food Drive (NCR)
  • Mass Transit Benefit Program


Created at 11/29/2012 10:35 AM by Jeff Archibald
Last modified at 11/29/2012 10:46 AM by Jeff Archibald