DON ADR Program Suggested Navy Knowledge Online Training Courses

 

Uniformed and civilian personnel have world-wide access to ADR and conflict management training if they can access Navy Knowledge Online.  The ADR Program Office staff recently reviewed the titles of the courses that NKO offers, and here are some titles that might be of interest to parties in a dispute. =
 
ADR TOPIC CATEGORIES
1. FACILLITATION
MGMT0270 - The Successful Facilitator Simulation
The Successful Facilitator Simulation is designed to help participants become effective facilitators and get meetings back on track. By providing learners with the opportunity to practice facilitative techniques and strategies, the simulation will challenge and strengthen those skills necessary for overcoming productivity barriers and enhancing communication. The Successful Facilitator Simulation is based on the SkillSoft series "The Successful Facilitator" and contains links to the following SkillSoft courses: MGMT0271, MGMT0272, MGMT0273, MGMT0274, and MGMT0275. The simulation comprises 4 scenarios and an introduction.
Duration – 0.5
MGMT0271 - The Role of the Facilitator
In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying the skills, attitudes and emotions needed to facilitate groups will help prepare you for taking on the task of changing your work group structure. Understanding the responsibilities of the facilitator will help establish the boundaries of what you can and cannot control when working with groups. Finally, you will learn ways to measure your successes through self-assessment.
Duration – 5
MGMT0272 - Facilitative Fundamentals: Techniques and Tools
This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to recognize communication style differences. Learning techniques, like paraphrasing and mirroring, will give you ways to clarify and reinforce what you''re hearing and make sure everyone in the group is hearing the same thing. Once you''ve explored the various means of communicating, it''s time to take on the challenges of facilitating getting everyone to speak openly and honestly, in an organized manner that is clear and respectful of the other participants. And, don''t forget to listen for the things participants are not saying. You will also discover techniques to help with the ever-challenging task of timing activities, preparing effective agendas and handling long lists of information.
Duration – 5.5
MGMT0273 - Facilitating Work Groups and Meetings
You will start by identifying different types of groups: internal, external, on going, single-purpose and their characteristics. By knowing whom you are going to be facilitating and the inherent group characteristics, you will be able to prepare for the meeting, establishing clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways to get groups to work through the problem-solving process so they can agree and make sustainable agreements and decisions. You will finish this course by learning how to end meetings and, with action items assigned, everyone knowing what the meeting accomplished and what they need to do next.
Duration – 5
MGMT0274 - Facilitating Challenging Situations
In this course you will learn to recognize and deal with the most difficult aspects of facilitating groups. You will explore typical trouble spots, like dealing with side conversations. Discover ways to maintain and channel enthusiasm with high-participation groups and turn around low-participation situations. Learn techniques to help you handle sabotage and passive/aggressive behavior. Capitalize on confrontation by shifting your analysis from "what''s wrong" to assessing "what is really going on." You will also learn the benefits of conflict and apply tips to transform chaos into creativity.
Duration – 5
MGMT0275 - Facilitative Formats and Tools: Offering Options
In this course, you will explore alternatives to the standard one-facilitator group meeting or work session. You will examine the advantages and disadvantages of co-facilitating meetings and work groups. With that knowledge, learn to divide and coordinate who''s going to do what. Gain the ability to establish boundaries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure groups that are easy to debrief when the full group reconvenes. Other options abound. What about experiential learning techniques, structured go-arounds, or computer-aided meetings? Finally, you will explore the benefits and pitfalls of chart writing. Communicating information in meetings is an essential factor to their success. Charts can help you clarify information, track ideas and progress, and be a message-conveyor of their own.
Duration – 5
MGMT0276 - The Facilitative Leader
This course starts by identifying the differences between group facilitators and facilitative leaders. You will learn techniques to recognize and work with all levels of interaction. You will discover what makes an effective facilitative leader. And finally, you will learn strategies to get group members to take a personal interest in a project''s success.
Duration – 5
41031 - Facilitation: The Effective Facilitator
In "Facilitation: The Effective Facilitator," you will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition, you will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information.
Duration – 4
41032 - Facilitation: The Facilitation Process
In "Facilitation: The Facilitation Process," you will learn the importance of and the correct way to prepare for a facilitation, the most effective way to guide a meeting, and the best way to achieve sustainable results. Specifically, you will learn how to assess a team's situation and needs, how to apply certain structural tools to make a meeting successful, how to ensure that every team member participates in the discussion, and how to apply the six steps of the decision-making process to teams.
Duration – 4
41033 - Facilitation: Facilitating Challenging Situations
In "Facilitation: Facilitating Challenging Situations," you will learn how to handle several challenging situations that you may encounter while facilitating. Specifically, you will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members.
Duration – 4
TEAM0154 - Facilitating On-site and Virtual Teams
Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator.
Duration - 4
TEAM0211 - Team Conflict: The Seeds of Dissent
 
TEAM0212 - Analyzing Workplace War Zones
At the end of this course you'll have the skills needed to recognize why teams stop working, identify why battles begin, learn how to target team problems, and develop the skills to discuss problems as a team.
Duration - 2
TEAM0213 - Getting Past Clashes: Valuing Team Diversity
Duration - 2
TEAM0214 - Conquering Conflict through Communication
Duration - 3
42211 - Team Conflict: Resolving Team Conflict
In "Team Conflict: Resolving Team Conflict," you will learn how to identify, clarify, and address team conflict. You will also learn about conflict resolution styles, types of team conflict, and guidelines for resolving team conflict.
Duration - 4
42212 - Team Conflict: Working in Diversified Teams
Duration - 4
42213 - Team Conflict: Overcoming Conflict with Communication
In "Team Conflict: Overcoming Conflict with Communication," you will learn about using communication to resolve conflict in a diverse team. You will also learn strategies for managing conflict and guidelines for effective communication during team conflict.

Duration - 4
COMM0006 - Communication Skills for Resolving Conflict
Although, through the use of good communication skills, conflict in the workplace can be minimized, it can''t be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with a practical demonstration of the styles and communication involved in the negotiated resolution of one to one conflict. You will also learn how to act as a third party mediator or arbitrator in situations where the parties concerned seem unable to resolve the dispute unaided.
Duration – 5
COMM0340 - Dealing with Conflict in the Workplace Simulation
The Dealing with Conflict in the Workplace Simulation comprises three scenarios and is based on the SkillSoft series "Dealing with Conflict in the Workplace." Throughout the simulation links are provided to the following SkillSoft courses: COMM0341, COMM0342, and COMM0343.
Duration – 0.5
COMM0341 - Perspectives on Conflict>
Duration – 5.5
COMM0342 - Handling Conflict with Others
Duration – 6
COMM0343 - Managing Conflict in the Organization
Duration – 6
COMM034S - Managing Conflict in the Organization
Duration – 6
MGMT0221 - Understanding Conflict
Duration – 2.5
MGMT0223 - Resolving Conflict through Problem Solving
Duration – 3
3. NEGOTIATION
LAW0106 - Negotiations
This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding costly litigation. It examines forms of alternative dispute resolution, including negotiation, mediation, and arbitration, and the respective strengths of mediation and arbitration so that management can effectively work with legal counsel to determine when these are appropriate alternatives to litigation. Finally, it describes the litigation process and its impact on business and strategies for working successfully with administrative agencies.
Duration – 2.5
sco12_b643d9f1 - Negotiating for Results
Examines techniques for approaching and productively handling negotiations; focuses on groundwork, the actual negotiation, relationships, and the follow-through.
    • Develop a BATNA (best alternative to a negotiated agreement)
    • Clarify interests to create opportunities for mutual gain
    • Restore productive dialogue with “appreciative moves” when negotiations stall
    • Differentiate between a relationship and a deal
    • Generate ways to foster relationships based on trust
    • Think through and plan for how terms of an agreement will carry out in practice
    • Be better prepared for negotiations and able to reach negotiation solutions that deliver results

Duration – 2
COMM0506 - When the Going Gets Tough
"It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. This course explores ways to navigate around the potholes, barriers, and hurdles that may appear during negotiation. You'll discover methods of dealing with them rather than avoiding them or being sidetracked by challenges. In addition, you'll examine the basics of third-party intervention and fostering good will.
Duration – 2.5
COMM0503 - The Negotiation Process
Duration – 2
COMM0504 - The Dynamics of Interaction
Duration – 3
COMM0505 - Inclusive Negotiating
Duration – 2
COMM0507 - The Master Negotiator
Duration – 2
41081 - Negotiating: Preparing for a Negotiation
Duration – 2
41082 - Negotiating: The Negotiation Process
Duration – 2
41083 - Negotiating: Advanced Negotiating Tactics
Duration – 2 =